1. For any refund requests, we need to be notified within 24 hours from receipt of the product.

2. All returned products will be inspected within 2 to 5 working days and if returned in the same condition as shipped, we will initiate the refund.

3. All return shipping costs to be borne by the customer.

4. Any shipping fees paid while placing the order is not subject to a refund.

5. Items which are on a discount, customized or placed as a part of a bulk deal cannot be returned.

6. Refunds for orders outside the U.A.E. will be made via bank transfer only.

7. Refunds for orders within U.A.E. will be in form of store credit only.

8. For any orders cancelled prior to shipping, relevant bank charges will be deducted from the refund amount.